Refund policy

RETURN POLICY

We accept returns within 14 days of delivery for items in new, unworn condition with original tags attached. To start a return, email shop@stellawestoc.com within that 14-day window to request a Return Authorization (RA) number. Returns sent without an RA number may not be accepted.

Return shipping is the responsibility of the customer. Please mail approved returns to: 555 The Shops at Mission Viejo #003B, Mission Viejo, CA 92691.

Refunds are issued to the original form of payment within 1 to 3 days after we receive the returned item in good condition.

FINAL SALE

The Stella West Reserve Box and all discounted items are final sale and cannot be returned.

DAMAGED OR INCORRECT ITEMS

If you receive a damaged or incorrect item, please email shop@stellawestoc.com and we will accept the return. Packages damaged in transit must be reported by the customer directly to the shipping carrier.